Welcome to www.ellenafashion.com (“Website”). This page provides detailed information on shopping, shipping, and return policies for your convenience. By using our Website, you agree to these terms. Please read them carefully.
Shopping with Us
1. Placing an Order
- Browse our wide range of fashion products and add your selected items to the cart.
- Review your cart before proceeding to checkout to ensure the correct items, sizes, and quantities.
- Complete your purchase by following the prompts at checkout, providing accurate billing and shipping details.
2. Payment Methods
We accept the following payment methods:
- PayPal
All payments are processed securely, and we do not store your payment details.
3. Order Confirmation
Once your order is placed, you will receive an email confirmation with the details of your purchase. If you do not receive this email, please contact us at ellenaolshop@gmail.com.
Shipping Policy
1. Shipping Options
We offer the following shipping options:
- Standard Shipping: Estimated delivery in 5-7 business days.
- Express Shipping: Estimated delivery in 2-3 business days.
- International Shipping: Delivery time varies by destination.
Shipping costs will be calculated at checkout based on your location and the selected shipping method.
2. Processing Time
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
3. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. Use this tracking number to check the status of your shipment.
4. International Shipping
For international orders, customs fees or import taxes may apply. These charges are the responsibility of the customer and vary by country.
Returns and Exchanges
1. Eligibility for Returns
We accept returns for most items within 30 days of delivery, provided they are:
- In their original condition with tags attached.
- Unworn, unwashed, and free of odors or stains.
Items marked as “Final Sale” are not eligible for returns or exchanges.
2. Return Process
- Contact our customer support at ellenaolshop@gmail.com to initiate a return.
- Provide your order number and reason for the return.
- Ship the item(s) back to us using the address provided by our support team. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Refunds
Refunds will be processed within 7 business days of receiving the returned item(s). Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
4. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at ellenaolshop@gmail.com with photos of the issue. We will resolve the matter promptly.
Contact Us
For any questions or concerns regarding shopping, shipping, or returns, please reach out to us:
Email: ellenaolshop@gmail.com
Phone: +62 877-3636-3258
Address: Gunung Sindur, Bogor, Indonesia
Thank you for shopping with Ellena Fashion!